Frequently Asked Questions

Step one- Submit the Contact Form located under Contact Us. Please use your correct contact information and accurate email. A response will be emailed to you within 24-48 Business Hours. 

Step Two- Your FREE phone consultation. Please monitor your emails as this is scheduled via email. 

Step Three - A preliminary proposal which outlines your decor selections, pricing, color scheme and event specifics is emailed to you. Once you've made your selections an invoice is sent to you. 

Events greater than 30 days out require a 50% retainer fee with the remaining balance due 30 days prior to the event date. Events that are within 30 days require full payment when booking. Events that are within a 2-week timeframe may be subjected to a Last-Minute Rush Fee up to 20% of the order's total. 

Once we have agreed upon your design(s) an invoice is sent via email containing a payment link. Art Haus Balloon Company does not accept cash, check or debit on delivery. All pick-ups and deliveries must be ordered and paid in advance. 

Ideally you should book as soon as possible. Our calendar does fill up very rapidly during peak season. In addition, Covid-19 has caused prolonged balloon shortages causing some colors to be out of stock. Booking in advance allows you the best chance at securing the date and colors you desire. Last Minute requests may be subjected to a Last-Minute Rush Fee up to 20% of the order's pre-tax total

Art Haus Balloon Company does not utilize customer purchased balloons as we are unable to guarantee the quality, life span or durability.

Cancellations within the allowable timeframe (varies per event date & type and is clearly defined within your contract) may receive a refund minus the costs of any custom or purchased materials, items etc., or client may move all funds to an available date up to 12 months in advance. 

Events that are cancelled beyond the allowable timeframe will not receive any refund for services paid, however, funds may be transferred to an open date up to 12 months in advance.